Shipping and Return Policy

Shipping

Orders will be processed, and items packed and shipped only when full payment has been received. We use Australia Post service and other courier services depending on your shipping location. We do not provide or arrange for, any express or special courier services other than those stated. Generally, orders are not processed on weekends or Australian public holidays. There may be exceptions made solely at our discretion.

Delivery estimates
Please allow the following days (estimated) for processing, shipping and delivery within metro areas:

  • Melbourne – up to 5 – 6 business days
  • Sydney, Canberra, Adelaide – 6 – 7 business days
  • Brisbane, Tasmania – 6 – 8  business days
  • Other capital cities – 8 – 10 business days
  1. All other interstate/regional/country areas will take longer than the respective capital metro estimated times.
  2. Estimated days are based on payment received dates, not purchased dates.
  3. If any unforeseen delays occur that impact shipping your item, we will contact you to let you know.
  4. Please note that during holidays, long weekends and festive seasons, couriers may take longer than normal to deliver your items.
  5. If you are in a hurry and the item is critical for your needs, please consider carefully if you want to continue with your purchase.

IMPORTANT! Please read
You or someone MUST be at the address when it is delivered. If there is no one there:

  • Courier will leave a Calling card with instructions to call them
  • When there is no response after a period, courier will return the item to us
  • We WILL charge you postage and admin fee if it needs to be delivered again
  • Calling cards are often thrown away with junk mail, so please check.
  1. Please ensure your address is correct – spelling and postcode matters
  2. We will NOT be responsible for deliveries to incorrectly provided addresses.
  3. Please ensure your City matches your Postcode.

Bulky items**
**Heavy and bulky items to WA, NT & TAS shipping addresses incur a surcharge.

Tracking
All shipping comes with tracking. You will be provided a tracking code to track online. Tracking information updates may sometimes take longer depending on the courier’s processes.  Please note that tracking may be limited in some remote and regional areas.

Pick up
Pickups are only available at our Griffith warehouse:
4 Collier St Griffith NSW 2680

Returns & Refunds

If you purchased an item in error, purchased the wrong item, accidently clicked and bought extras, changed your mind or the circumstances have changed, or for whatever reason that you do not want to continue with the purchase – don’t worry, we are all human.

If the item has not been shipped:

  1. Please contact us immediately so we can halt the shipment

If the item has been shipped:

  1. Please contact us within 14 days of purchase date.
  2. After 14 days your order will be assumed satisfactory, undamaged with no missing parts.

Returns

  1. The item(s) must be returned in original re-saleable condition.
  2. The item(s) are NOT installed and used, worn or damaged, and are in as near perfect condition as when received.
  3. DO NOT stick or write anything on the item or its packaging.
  4. You will be responsible for the return shipping.
  5. Refunds will be processed once we received the returned item.
  6. The refund amount will be minus the shipping cost. If the item was sent with free shipping, a 10% postage fee will also be deducted from the refund amount.
  7. If the item is damaged in the return transit, or not received in conditions a, b and c, a revised refund amount may be offered.

Contact Rick – rick.voss@noblehealthcare.com.au  0439 027 017 within 14 days so we can process the return. Please provide your User ID and a contact number in your email.

Faulty Items
If your item does not function or is damaged on arrival, or the wrong item was sent, you can return the item to us for a full refund or replacement. Please contact   at rick.voss@noblehealthcare.com.au or 0439 027 017 within 7 days of receiving your item so that we can arrange for the refund or replacement. The item needs to be returned and Noble Healthcare will organise and bear the cost of the return.

Payment

Payment is easy, we currently accept:

  • PayPal
  • Cr Card
  • Bank deposit
  • Latitude Pay

You can even link your bank account, credit and debit cards to your PayPal account (and yes, you still earn your credit card reward points this way).

Bank Transfer
Acc Name :Noble Healthcare
Bank : Commonwealth
BSB # 062 – 548
Acc # 1046 3859

Please make sure you use your UserID or Order # as the reference so we know the payment comes from you.